Cara kami membantu
After signing up, you can reach us using the support email shown in the footer across the site. Include the email linked to your account and explain the problem; screenshots can help. For dashboard or data matters, name the asset, screen or view involved and, where available, the time you observed the issue so our team can investigate it accurately.
For questions about deposits or brokerage integrations offered by third-party partners, keep in mind that Neurovento itself does not custody crypto and does not execute trades. If your query concerns an integrated third-party service (for example, a payment provider or exchange connector), we can direct you to the correct contact and clarify what falls within our scope versus theirs.
The scope of Neurovento support covers: account access, dashboard behaviour, data-feed clarification, affiliate program setup, content questions and general help navigating the site. It does not cover: personalised investment advice, price forecasts, guaranteed returns or tax planning for your personal situation. For those topics, consult a qualified professional in your jurisdiction.
Saluran rasmi dan keselamatan
Response times depend on team workload and the complexity of your request. For urgent account-access issues (for example, if you cannot sign in), include the words "account access" in the subject line so the ticket is routed appropriately. Please never send passwords, seed phrases, private keys or one-time codes to any address claiming to be Neurovento — legitimate support will never ask for them.
Want a guided start? Go back to the homepage, submit the registration form and work through the onboarding steps. The About page introduces the platform, while the FAQ answers common questions about setup, data and affiliate access.
Beware of impersonation attempts. Fraudulent messages sometimes use logos and language that resemble Neurovento. Verify the sending domain, check the URL in any link before clicking and confirm any unusual request by contacting support through the address published on the site — never through a link inside a suspicious message.
If you spot content published under the Neurovento name that promises guaranteed profits, features fabricated celebrity endorsements or promotes off-platform crypto "opportunities," please report it to support so we can investigate. Trust is the product; we take communication integrity seriously.
